Experienced Replacement Windows & Doors Contractor Serving Pittsburgh, PA

It’s sad to say that not many people expect to receive a quality customer service experience these days. In fact, many just purchase a product or service and then hope for the best. So, when installing new windows created an unexpected problem for our customer Deborah C. of Pittsburgh, she would never have predicted how professional all of us at Energy Swing Windows reacted. In fact, you’d be hard-pressed to find another company that would ever consider matching our actions on this particular job. Mrs. C had Energy Swing Windows replace her old, leaky, energy inefficient windows. Installation went beautifully, so when she called us to report that she was dealing with a pretty substantial mold issue, we were caught by surprise to say the least. We listened as Mrs. C described how mold was growing in an upstairs closet. She was fearful of the mold build-up, especially since she worked from home in the room where the mold was growing. She explained that she contacted us with questions because before she had her windows replaced, she never had this problem. In order to ease Mrs. C.’s mind and help her find the root of the problem, we foot the $425 bill for a respected Pittsburgh home inspector to assess the situation. Turns out, moisture from her home that had been escaping through the old leaky windows was now being trapped inside the home, resulting in higher levels of humidity and mold build-up in the house. The home inspector reassured our customer that Energy Swing Windows was not responsible for the issue and made suggestions for remediation and prevention. “To go this extra mile cost Energy Swing a lot of time and money, but that is the only way we know how to treat our customers,” our president Steve Rennekamp said. “We’ve established a reputation to go above and beyond what other companies would do for their customers, and we wouldn’t have it any other way.” Although we did nothing wrong, we went ahead and not only paid for the home inspector, but we also paid $957.59 to have the closet walls rebuilt for the homeowner.

Why? Because we all have our customers’ best interests at heart. We know that no matter what, a satisfied customer is a happy customer who will refer friends and family to them in the future.     While we are obviously in the window and door business, our real business is helping customers solve problems with their homes. With more than 45 years of experience in the window and home construction industry, we can solve most problems and concerns customers may have and are happy doing so.

 The driving philosophy here at Energy Swing Windows is to always do the “right thing”. And sometimes doing the “right thing” means taking a large financial hit to ensure complete client satisfaction. That was the situation in which we found ourselves in during a recent fiberglass entry door installation.

The process began as any other for us. Our experienced Client Consultant, Chris Saxton helped his client choose an entry door that was the best fit for them, and hashed out all the finer details, like color, hardware, and glass style. Then Jeff Blank, our Project Manager took precise measurements of the custom-sized door, before finally placing an order with our door supplier.

 Fast forward a few weeks to when Energy Swing receives the door from the supplier and sends a crew of its certified employee installers to the clients’ home for installation. The fiberglass door along with two sidelites and decorative glass looks perfect with the exception of one glaring issue—it was cut too short.

Frustrated by the supplier sending the wrong size door, our Owner, Steve Rennekamp, vowed to make it right by re-ordering the door and sending the installers back to the home for a second install day. This time, the door is perfectly sized to fit the opening in the house, but the crew found another huge mistake—what was supposed to be a fiberglass door was, in fact, a nearly identical door made of steel.

We were prepared to order the door for a third time but the homeowners were willing to accept the steel version of their door, on the condition that we reimburse them a portion of their investment because steel doors are generally less expensive than similar fiberglass doors.

Embarrassed by the onslaught of errors from his door supplier, Rennekamp did what he promises he would “do again in a heartbeat”—he gave the clients all of their money back for the project. “When you consider all the doors we had to order and all the trips we made, we took an $8,200 loss,” said Steve, “but we’ve built Energy Swing Windows on the principle of providing 100% client satisfaction, and that’s what it took this time. It’s one reason we’ve won three ethics awards.”  The awards that Steve is referring to are the BBB Torch Award for Ethics that we recently won for the 3^rd consecutive time.