Friday, February 10th, 2017 by Ray Craig
Doesn’t the Manufacturer’s Warranty Cover Both the Product and the Installation?
In most cases, the answer is no. Don't be fooled into thinking you're dealing directly with a manufacturer just because a store may be named after a well-known, brand. Be cautious of fast-talking salespeople that gloss over and minimize the importance of having a company guarantee, claiming the manufacturer's warranty is all you need since they are a licensed dealer.
In most cases you will be dealing with three different companies. The manufacturer of the window or door, the company from whom you purchased the products, and the subcontractor they used to install the products in your home.
You need to be clear on what each of these groups are covering and what they are not. Don’t assume, be certain. For example, most manufacturers’ warranties clearly exclude installation. In fact, if the product is not installed properly, it will typically void the manufacturer’s warranty.