Energy Swing Windows & Doors | WindowSmarts - Does the contractor put an emphasis on customer satisfaction?

1-877-SWING CLEAN info@energyswingwindows.com Window Smarts 5. Does the contractor put an emphasis on customer satisfaction? When you make an investment in your home, you intend to choose a contractor who is trustworthy and can solve your problems and answer your questions. But will a contractor go above and beyond the call of duty to service his products? Does he hold events to thank past cus- tomers for their referrals and business? Personal customer relations are what allow contractors to give their customers 100% satisfaction. A Contractor’s Report Card While trying to choose a contractor, take into consideration their commitment to customer satisfaction and doing the job right. A recent con- sumer survey found that home improvement purchases are the highest area of customer dissatisfaction. That is why it’s important to ask the right questions regarding the contractor’s record of customer satisfaction. Ask for as many references as you would like. Call the references to ask if they were satisfied with their experience. Ask if the contractor has a solid referral and repeat business base. That will show how confident the contractor’s customers are in recommending the company to family, friends, and neighbors. Also, reject any contractor who says they’ve never had a complaint. Even the best of contractors find themselves in a dispute for one reason or another. The question is how was the dispute resolved. Ask the contractor for the name of a problem account and an explanation as to what was done to rectify it. Commitment to Total Quality A solid business is built on providing quality products and services to each and every customer. Ask what procedures the contractor has in place to ensure each job is done right. A reputable company will perform drug testing on all employees, provide constant training and per- formance evaluations for those employees, hold quality control meetings to make sure all employees are informed, and utilize some sort of zero defects check system. Employees educated to an expert level yield customer satisfaction. Don’t settle for less. Customer Appreciation When was the last time you were thanked in a big way for doing business with a company? Nowadays, it’s nice to get a magnet or a pen; however, a few progressive companies are showing their appreciation for a year of successful business by throwing big open house parties with an abundance of food and fun. What better way to thank customers for their business and referrals than by throwing them a party.